Shipping & Delivery
Everything is produced to order for the piece you bought, then dispatched from the facility nearest to you, in most cases in under two weeks.
Last updated 5 October 2026 · version 1.0
Provider details on this page still contain placeholders. They must be completed with the company's real registered details before the store relies on this document.
At a glance
- Where we ship
- Worldwide, from production facilities in the European Union, the United Kingdom and the United States.
- Production time
- 1–4 business days before dispatch — printed and sewn for your order.
- Hungary & the EU
- 5–10 business days from order to delivery, in most cases.
- UK, US, Canada
- 7–16 business days from order to delivery.
- Rest of the world
- 10–25 business days from order to delivery; customs can add time.
- Shipping cost
- Shown in full at checkout before payment — calculated at checkout and shown in full before payment.
- Tracking
- A tracking link is emailed as soon as the parcel leaves production.
The estimates above are honest averages, not fixed deadlines. Because every piece is produced for its buyer, the total is production plus transit; where the law allows, a delay in delivery opens the cancellation and refund rights described in section 8 below.
Produced to order, not pulled from a shelf
We hold no warehouse stock: your piece is printed, cut and sewn by our production partner after you order it, which is why we produce nothing that ends up unsold and why nothing is discarded. Production takes 1–4 business days, and it is followed by dispatch and transit. Time spent producing is not time wasted — but it does mean that an order cannot be sent the same day, and it cannot be cancelled once production has begun except through the rights in the Refunds & Returns Policy.
When your order is dispatched
Orders are processed on business days. The production clock starts when the order is confirmed, not when it is placed, and it pauses on Hungarian public holidays and on the holidays observed by the producing facility that serves you. During a drop, when many orders arrive at once, production can take a day or two longer than the usual estimate; if your estimated window is going to be exceeded by more than five business days, we write to you without waiting for you to ask.
Shipping costs and split parcels
- The shipping charge depends on the destination and the number of pieces, and is always displayed in full at checkout before you pay — never added afterwards.
- An order containing several pieces may be produced at more than one facility and therefore arrive in more than one parcel, on different days. You pay the shipping charge once per order, not per parcel.
- If one parcel of a multi-parcel order is lost, we replace its contents once the carrier's claim is closed; the rest of the order is unaffected.
- Oversized or heavy orders may be shipped by a different carrier at no additional cost to you.
Where we deliver, and where we cannot
- We deliver to street addresses worldwide, and to PO boxes where the local carrier accepts them.
- We cannot deliver to addresses that a carrier refuses to serve, or where the destination is subject to sanctions or an export prohibition we cannot lawfully work around. Where that affects an order, we cancel it and refund it in full before production.
- Courier deliveries may require a signature. If you nominate a safe place or a neighbour with the carrier, delivery is treated as completed there, on your instruction.
Duties, taxes and customs
Where the destination is outside the European Union, the parcel may be subject to import duty, sales tax, or a customs handling charge. Those charges are set by your own authorities, are not included in the price you pay us, and are collected by the carrier or the customs office — they are your responsibility. We declare parcels accurately and cannot mark an order as a gift or understate its value.
If you refuse a parcel because of customs charges, it is returned to the production facility and treated as a withdrawal once it arrives; the shipping cost and any charges we incur are not refunded, but the price of the goods is.
Risk, ownership and delivery
Risk in the goods passes to you on delivery to the address you gave, or to the safe place you nominated with the carrier. Ownership passes when we have received payment in full. Until delivery, the parcel is our responsibility: if it is lost, misdelivered or damaged in transit, we replace it or refund it in full.
If delivery is late
If a parcel has not arrived within the estimated window shown above, write to hopiumstore@gmail.com with your order number and we will chase the carrier the same day. Where a delivery is not made within the period we agreed, or within 30 days where no period was agreed, you may set an additional reasonable deadline and cancel the order if it is still not delivered — and you are then refunded in full, including the shipping charge.
Where a missed delivery leaves a parcel uncollected, the carrier normally returns it after a set number of days and may charge for the return. We refund the price of the goods once the parcel reaches us; re-shipping is possible where stock allows, and we will quote the postage before anything is actioned.
Tracking, and how to reach us about a parcel
Tracking is emailed as soon as the parcel is handed to the carrier, and the same link appears in your order history. If a tracking link stalls for more than five business days, tell us and we will open a trace — carriers will not act on the recipient's enquiry in most cases, only on ours.
hopiumstore@gmail.com · [Customer service telephone number] · we answer within 2 business days.